Privacy Policy — How gc44 Protects Your Personal Data

1 Information We Collect

When you register for and use a gc44 account, we collect personal information across several categories. The specific data collected depends on the nature of your interaction with the platform — some information is provided directly by you, some is collected automatically, and some may be obtained from third-party verification partners.

1.1 Information You Provide Directly

• Registration details: Full legal name, date of birth, residential address, mobile phone number, and email address provided when creating your gc44 account.
• Identity verification documents: Copies of government-issued identification (National ID card, passport), proof of address (utility bill, bank statement), and payment method ownership documentation submitted during KYC verification.
• Financial information: Payment method details such as your bKash, Nagad, Rocket, or Upay mobile wallet number, or the first six and last four digits of any card used for deposits. Full card numbers are never stored directly by gc44 — they are handled exclusively by our PCI-DSS compliant payment processing partners.
• Communications: Messages, emails, and live chat transcripts sent to gc44's customer support team, including the content of any complaints or responsible gaming requests.
• Preference settings: Responsible gaming limits, notification preferences, and any self-exclusion or time-out requests submitted through your account settings.

1.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage and behavioural data: Pages visited within the gc44 platform, games played, bet amounts, session start and end times, navigation paths, and feature interactions.
• Transaction data: A full history of all deposits, withdrawals, bonus credits, wagers placed, and game outcomes associated with your gc44 account.
• Cookie and tracking data: Information collected via cookies, pixel tags, and similar tracking technologies as described in Section 5 of this Policy.
• Location data: Approximate geographic location derived from your IP address, used to ensure compliance with jurisdiction restrictions and to detect suspicious access patterns.

2 How We Use Your Information

gc44 uses the personal information we collect for clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary ways in which we use your information include:

• Account management: Creating, maintaining, and securing your gc44 player account, including processing login authentication and managing your account settings and preferences.
• Identity and age verification: Verifying your identity and confirming that you are at least 18 years of age before permitting access to real-money gaming activities, in accordance with our obligations under gc44's Terms & Conditions.
• Transaction processing: Handling deposits, withdrawals, bonus credits, and all associated financial reconciliation through our payment processing partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and other forms of platform misuse that could harm gc44 or other players.
• Responsible gaming monitoring: Analysing gaming behaviour patterns to identify potential indicators of problem gambling, and to enforce deposit limits, time-out periods, and self-exclusion requests made by players.
• Customer support: Responding to your enquiries, resolving complaints, and providing technical assistance across gc44's support channels.
• Platform improvement: Analysing aggregate, anonymised usage data to improve the design, performance, and content of the gc44 platform, including game selection and promotional relevance.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates via email or in-platform notifications, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time through your account settings.
• Legal and regulatory compliance: Meeting our obligations under applicable laws, including record-keeping requirements, and cooperating with lawful requests from regulatory authorities or law enforcement agencies.

3 Legal Basis for Processing

gc44 processes your personal information only where a recognised legal basis exists for doing so. The legal bases we rely on are as follows:

3.1 Contractual Necessity

The majority of personal data processing at gc44 is necessary for the performance of the contract between you and gc44 — that is, to provide you with a functioning player account, process your transactions, and deliver the gaming services you have signed up for. Without this processing, we could not operate your account.

3.2 Legal Obligation

Certain processing activities — particularly identity verification (KYC), age verification, transaction record-keeping, and fraud reporting — are required by applicable law. gc44 is obligated to carry out this processing regardless of consent.

3.3 Legitimate Interests

gc44 may process personal data where it is in our legitimate interests to do so, provided those interests are not overridden by your privacy rights. Legitimate interest processing at gc44 includes fraud detection, platform security, responsible gaming monitoring, and improving the overall quality of our service.

3.4 Consent

Where gc44 relies on your consent as the legal basis for processing — most notably for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, visit your account notification settings or contact gc44 support.

4 Sharing Your Information

gc44 does not sell your personal information to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

4.1 Payment Processing Partners

To process your deposits and withdrawals, gc44 shares relevant financial and identity information with our payment partners, including mobile wallet providers such as bKash, Nagad, Rocket, and Upay, as well as card network processors handling Visa and Mastercard transactions. These partners process your data solely for the purpose of completing your requested transaction and are contractually bound to handle it securely.

4.2 Identity Verification Providers

gc44 may share your identification documents and personal details with third-party KYC and identity verification service providers to fulfil our age and identity verification obligations. These providers are subject to strict data processing agreements and may not use your information for any purpose other than the verification service they provide to gc44.

4.3 Game Software Providers

The games available on gc44 are powered by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a pseudonymous player session identifier and bet history) necessary to deliver the game experience. They do not receive your full identity or contact details.

4.4 Fraud Prevention and Security Services

gc44 uses third-party fraud detection and cybersecurity services to protect the platform and its players. These services may process certain technical data — such as IP addresses, device fingerprints, and behavioural patterns — to identify and prevent fraudulent or unauthorised activity.

4.5 Legal and Regulatory Disclosures

gc44 may disclose your personal information to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or lawful regulatory request. In such cases, gc44 will disclose only the minimum information necessary to satisfy the legal obligation.

5 Cookies & Tracking Technologies

gc44 uses cookies and similar tracking technologies — including pixel tags, web beacons, and local storage objects — to operate the platform effectively, remember your preferences, and understand how players use the gc44 service.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to operate. For all other cookie categories, you may adjust your preferences through your browser settings. Please note that disabling functional or analytics cookies may affect your experience on the gc44 platform — for example, your game preferences may not be saved between sessions.

Most modern browsers allow you to view, delete, and block cookies through their built-in privacy settings. Consult your browser's help documentation for instructions specific to your browser version.

6 Data Security Measures

gc44 implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:

• SSL/TLS encryption: All data in transit between your device and gc44's servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Encrypted data storage: Sensitive personal data stored in gc44's databases — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within gc44's internal systems is restricted to authorised staff on a need-to-know basis, with role-based access controls and full audit logging of all data access events.
• Regular security assessments: gc44 conducts periodic internal security reviews and engages independent third parties to perform penetration testing and vulnerability assessments of the platform.
• Fraud monitoring systems: Automated fraud detection systems run continuously to identify suspicious account activity, unusual transaction patterns, and potential security breaches in real time.
• Staff training: All gc44 staff who handle personal data receive regular data protection and security awareness training to ensure consistent and responsible data handling practices.

7 Data Retention

gc44 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our general retention approach is as follows:

• Active account data: Personal information associated with an active gc44 account is retained for the duration of the account's existence plus a minimum post-closure retention period.
• Post-closure retention: Following account closure — whether initiated by you or by gc44 — we retain your identity, transaction, and communication records for a period of at least five (5) years to comply with anti-money laundering record-keeping requirements and to handle any post-closure disputes or regulatory enquiries.
• KYC documents: Identity verification documents are retained for the period specified by applicable financial crime prevention regulations, typically five years from the date of the last transaction.
• Support communications: Customer support chat transcripts and email correspondence are retained for up to three (3) years from the date of the interaction.
• Marketing data: Where you have consented to marketing communications, we retain the relevant contact data until you withdraw consent or for up to two (2) years of marketing inactivity, whichever is earlier.
• Technical and analytics data: Anonymised, aggregated analytics data may be retained indefinitely as it cannot be used to identify any individual player.

When personal data is no longer required for any legitimate purpose and the applicable retention period has expired, gc44 securely destroys or anonymises it in accordance with our internal data disposal procedures.

8 Your Privacy Rights

As a gc44 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact gc44's privacy team using the contact details provided in Section 11 of this Policy. We will respond to all verified requests within 30 days of receipt.

8.1 Right of Access

You have the right to request a copy of the personal data that gc44 holds about you, along with information about how it is being processed. This is sometimes referred to as a Subject Access Request (SAR).

8.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For standard account information such as your contact details, you may be able to make corrections directly through your gc44 account settings panel.

8.3 Right to Erasure

In certain circumstances, you have the right to request that gc44 delete your personal data — for example, where it is no longer necessary for the purpose for which it was collected. Please note that this right is not absolute: where gc44 is required by law to retain certain data (such as KYC records), we will be unable to erase that data until the mandatory retention period has elapsed.

8.4 Right to Restrict Processing

You may request that gc44 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved. During a restriction, gc44 may continue to store your data but will not actively process it for other purposes.

8.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and the processing is carried out by automated means, you have the right to receive a structured, machine-readable copy of the personal data you have provided to gc44.

8.6 Right to Object

You have the right to object to gc44 processing your personal data on the basis of legitimate interests, and to object to the use of your personal data for direct marketing purposes. If you object to direct marketing, gc44 will cease processing your data for that purpose immediately.

9 Third-Party Services

The gc44 platform may display content powered by, or contain links to, third-party services — including game software from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment interfaces operated by bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Each of these third-party services operates under its own independent privacy policy. gc44 is not responsible for the privacy practices of third-party providers, and we encourage you to review the privacy policies of any third-party service you interact with through or in connection with the gc44 platform.

When you interact with a third-party payment interface — for example, completing a bKash or Nagad deposit — your interaction with that payment interface is governed by the respective provider's terms and privacy policy, not by this gc44 Privacy Policy. gc44 receives only a transaction confirmation and the last four digits of the relevant payment instrument upon completion of the transaction.

10 Updates to This Policy

gc44 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, or improvements to the gc44 platform. When material changes are made to this Policy, we will notify registered players by email or via an in-platform notification at least 7 days before the revised Policy takes effect.

The effective date at the top of this page will always reflect the date on which the most recent version of the Policy came into force. We encourage you to review this page periodically so that you remain informed about how gc44 handles your personal data.

Your continued use of the gc44 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you have concerns about any update to this Policy, please contact our privacy team before the effective date of the change.

11 Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way gc44 handles your personal data, please contact our dedicated privacy team. Our privacy team is responsible for overseeing gc44's data protection practices and is your primary point of contact for all privacy-related matters.

• Email (plain text — not a link): support gc44.app
• Subject line: Privacy Enquiry — [Your Registered Email or Mobile Number]
• Response time: gc44 aims to respond to all privacy enquiries within 5 business days and to fully resolve Subject Access Requests and data rights requests within 30 calendar days of receipt.
• Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

For general account support — including password resets, deposit or withdrawal queries, and game-related assistance — please contact gc44's main customer support team via the live chat available within your gc44 account.